Cancellation policy

Purchase Cancellation & Return Policy

All purchases made through Shop Heartline Co are final sale once the order is placed. Orders cannot be canceled, and payments cannot be refunded before the item is received.

Customers must wait until their order has been delivered before requesting a return. All return requests must be submitted within 7 days of delivery and are subject to approval. Items must be unworn, unwashed, undamaged, and returned with all original tags and packaging.

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect. Refunds for approved returns will be processed after the returned item has been received and inspected.

This policy does not limit any rights customers may have under applicable law.